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Let's Build Something AmazingTogether.
Have a question, partnership idea or just want to say hello? We'd love to hear from you. Our team is here to help.
Quick Response
We usually reply within 24 hours
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For creators, businesses and partners
Send Us a Message
Fill out the form below and we’ll get back to you as soon as possible.
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Prefer a different channel? Here are more ways to get in touch.
Our Location
A global team, working remotely.
KreatorsFactory is a global platform with team members around the world. While we work remotely, we’re always here for you online.
Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Contact us above.
How quickly do you respond to messages?
We aim to reply within 24 hours on weekdays. Live chat is usually faster if you need something urgently.
Is there a phone number I can call?
No — we are a distributed team and support runs on email and live chat, which keeps a written record of your issue that whoever picks it up can read.
Can I request a feature or integration?
Yes, and we read every one. Pick “Something else” as the topic and tell us what you are trying to do rather than the feature you have in mind — it is often already possible another way.
How do I report a bug or issue?
Use the form with the Customer support topic. Telling us what you expected, what happened, and roughly when saves a round trip.
Do you offer refunds?
Every paid plan has a 7-day money-back guarantee. Pick Customer support and tell us the email on the account.
Can I get help with my account?
Yes — sign-in problems, verification, plan changes and deletion requests all go through Customer support.
How can I partner with KreatorsFactory?
Choose the Sales & partnerships topic, or email hello@kreatorsfactory.com directly with what you have in mind.
Are you open to media interviews?
Yes. Send us the outlet, the angle and your deadline and we will come back to you.
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