Support Centre
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Live Chat
Live chat is offline right now — email reaches the same team.
Email us insteadEmail Support
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support@kreatorsfactory.comSubmit a Ticket
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Browse guides, tutorials and FAQs.
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Common Issues & Quick Fixes
Find quick solutions to the most common problems.
- Login & Account IssuesCan't log in? Reset your password or verify your email.
- Payment & BillingFix payment failures, update your plan or view invoices.
- Rendering IssuesStuck on processing? Learn how to troubleshoot renders.
- Live Tools Not WorkingFix camera, microphone or connection issues.
- App Download & InstallationGet help installing the desktop app on Windows or macOS.
- API & Developer SupportFind documentation and integration help.
Step-by-Step Guides
Learn with easy-to-follow tutorials.
Support
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Send us a message and we'll come straight back to you.
Contact SupportWe reply within 24 hours on weekdays.
Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Contact us.
How do I reset my password?
Use Forgot passwordon the sign-in page. You’ll get a reset link by email within a minute or two.
How do I contact support?
Email support@kreatorsfactory.com, use the contact form, or open live chat if it is available. All three reach the same team.
Why is my render taking so long?
Longer clips, higher resolutions and busy periods all add time. If a job has not moved for over an hour, send us the job ID and we will look at it.
Is there a mobile app?
There is a desktop app for Windows and macOS on the download page, and the web app works in a mobile browser. A native mobile app is not available yet.
What payment methods do you accept?
Naira and USD cards, bank transfer, and crypto. The exact set depends on where you are, and the checkout shows what is available to you.
Are the live tools available on all plans?
Allowances differ by plan — the pricing page shows exactly what each one includes.
Can I get a refund?
Every paid plan has a 7-day money-back guarantee. Contact support with the email on the account and we will sort it out.
Where can I find the API documentation?
At the API reference, with an overview at the developer page.
Still Need Help? We've Got You.
Our team is here to make sure you never stop creating.