How do I talk to a person?
Live chat or the contact form, and the four details that get it settled first time.
- 1 min
- Updated
If the answer isn't here, come and find us.
Where
- Live chat — the bubble in the corner of the site. The assistant answers from these articles straight away, and Talk to an agent is there whenever you'd rather have a person.
- The contact form — on the Contact page. It keeps working even when the rest of the site is down for maintenance, which is exactly when you'll want it.
What to include
Four things turn a three-message exchange into one:
- What you were doing, and what happened instead.
- The exact error text — a screenshot is better still.
- For anything about money, the date, the amount and how you paid.
- The email address on your account. Never your password; we'll never ask for it.
We usually reply within 1 to 2 working days, and faster when money is involved.
Didn’t solve it? Live chat has read this page.