Start is greyed out, or says I've run out of minutes

Three different blocked states, and what clears each one.

  • 2 steps
  • 1 min
  • Updated

Start won't light up

It needs two things to be true at once:

Do both and the button comes alive. If it's still grey, one of the two is quietly missing — usually a toggle that's on with nothing selected under it.

"Not available on your plan"

Face and voice are granted separately, so a plan can include one and not the other. The Pricing page shows what yours covers; moving up adds the other.

Out of minutes

  • The panel counts down while you're live and turns amber with 2 minutes left.
  • At zero the session ends itself and the button becomes Top up.
  • Press it, or go to Billing, then Start again.

How the minutes are counted.

Didn’t solve it? Live chat has read this page.