Start is greyed out, or says I've run out of minutes
Three different blocked states, and what clears each one.
- 2 steps
- 1 min
- Updated
Start won't light up
It needs two things to be true at once:
Do both and the button comes alive. If it's still grey, one of the two is quietly missing — usually a toggle that's on with nothing selected under it.
"Not available on your plan"
Face and voice are granted separately, so a plan can include one and not the other. The Pricing page shows what yours covers; moving up adds the other.
Out of minutes
- The panel counts down while you're live and turns amber with 2 minutes left.
- At zero the session ends itself and the button becomes Top up.
- Press it, or go to Billing, then Start again.
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