My render failed — what do I do?

A render that doesn't complete gives you one of two messages, and they mean opposite things. Read which one you got before trying anything.

This one points at the input, or at a passing hiccup.

1. 1Try once more. A fair number succeed second time.
2. 2Look hard at the source — sharp, front-on, well lit, face clear. What good input looks like.
3. 3Check the reference length for Identity Swap. 3 to 30 seconds.
4. 4Use a clean photo of the person going in — no sunglasses, hats or heavy filters.
5. 5Re-export the file as plain MP4 (H.264), or JPG or PNG, and retry.

That one is ours, not yours, and it reaches us automatically — you don't need to report it.

1. 1Give it a few minutes and try again. These usually clear quickly.
2. 2If it keeps happening, tell us when it did so we can find your attempt in the logs.

A genuine failure returns its credits. If a failed render is still showing as spent several minutes later, send us the project and the time and we'll put them back.