My payment was declined

A decline almost always comes from the bank rather than from us, and we're told very little about why. Work down this list.

1. 1Re-check the details — number, expiry, security code and the billing postcode the card is registered to.
2. 2Confirm the card is cleared for online and international payments. Plenty of cards aren't, by default.
3. 3Answer the bank's prompt. Many cards need a one-time code, and the payment fails silently if that window is missed or closed.
4. 4Turn off a VPN. A payment that appears to come from another country is a textbook decline.
5. 5Try another route — a different card, a wallet top-up, or crypto.
6. 6Wait an hour and try once more. A temporary block usually lifts on its own.

Don't keep retrying — that's how one stuck payment becomes several. It's usually a pending authorisation that reverses by itself within a few days. Send us the date, the amount and the method and we'll trace it.