My upload keeps failing

1. 1Check the file first. MP4 or MOV for video, JPG, PNG or WEBP for a still, inside the size your plan allows — the full list.
2. 2Get on a stable connection. An upload that keeps restarting is usually patchy mobile data. Move to Wi-Fi if you can.
3. 3Leave the tab open and awake. Locking the phone or burying the tab can suspend the transfer part-way.
4. 4Try something shorter, or re-export at a lower bitrate. A 4K clip at a high bitrate is a lot of data for a slow line.
5. 5Reload and start again. A refresh clears a transfer that has stalled rather than failed.
6. 6Try another browser, or the same one with extensions off. Privacy extensions block uploads more often than you'd expect.

Still stuck with an error on screen? Send us the exact wording — it usually names the cause outright.